As an American woman living and working in Japan while leading a team that spans the United States, Europe, China, Southeast Asia and Japan, I've experienced firsthand the complexities of cultural differences, time zone challenges and fostering collaboration across borders. Along the way, I've learned a few lessons — often the hard way — that have helped me navigate this unique leadership journey.
Observing first and acting later
One of the most important lessons I've learned is to pause, listen and understand before immediately trying to change something. When I first arrived in Japan, I felt immense pressure to deliver immediate results. As an expat on assignment, the company's investment in you comes with high expectations.
But I quickly learned that the strategies I'd relied on in the U.S. didn't necessarily apply here. Japan's culture is unique. In most regards, many approaches run directly opposite those in the U.S. However, one thing I enjoy about Japan is the respect that is deeply woven into daily interactions. For example, the phrase otsukaresama deshita is commonly used to acknowledge someone's hard work. While there's no direct English equivalent, it conveys mutual respect and appreciation. Learning to embrace these cultural nuances has been essential for building trust and fostering collaboration. Even though I'm not fluent in Japanese, simple efforts like using this phrase can go a long way in bridging cultural gaps.
Being flexible
Leading a team spread across multiple time zones means there's rarely a perfect time for everyone. To address this, I've had to be flexible and creative.
For instance, when scheduling one-on-one meetings, I try to rotate the times so that no one is consistently stuck with late-night or early-morning calls. I often take late-night meetings Japan time, so U.S.-based team members don't always have to sacrifice their evenings. Balancing these needs requires constant adjustment but demonstrates consideration for everyone's circumstances.
Technology has also been crucial for overcoming communication barriers. Tools like DeepL and Microsoft Teams' auto-translate feature have been helpful in facilitating real-time conversations. These tools are far from perfect, but they've made a meaningful difference. I'm especially grateful for my Japanese colleagues' efforts to communicate in English, even when it's outside their comfort zone. Their willingness to adapt underscores the importance of mutual respect and collaboration in a global team.
Creating an inclusive culture
Building a cohesive team across cultures takes more than tools and strategies; it requires a mindset of inclusivity and curiosity. At Hitachi Industrial Equipment Systems, our leadership's advocacy for diversity, equity, and inclusion (DEI) has fostered this environment. DEI starts at the top, and our CEO, Charlie Takeuchi, strongly advocates for creating an inclusive workplace where everyone's voice is valued.
This commitment to DEI has been instrumental in encouraging team members to share their perspectives and learn from one another. By valuing diverse viewpoints, we've been able to tackle challenges with creativity and innovation. While tackling major global initiatives, like branding and renewing our corporate website, both have demonstrated that ideas from different cultural contexts can lead to solutions we might never have considered otherwise.
Top advice for new expat leaders
If I could offer one piece of advice to new expat leaders, it would be this: start learning about the culture before you arrive. When I landed in Japan, I had never been there before and couldn't take cultural lessons until after I arrived. In hindsight, I recommend beginning this process ahead of time. Understanding cultural norms and practices in advance can smooth your transition and help you build connections more quickly.
Once you're on the ground, take time to listen and observe. Seek insights from colleagues who've been in the company or region longer than you have. Avoid change for the sake of change. Instead, understand the "why" behind established practices before introducing new ones.
Turning challenges into strengths
Leading a global team comes with its share of challenges, but it also offers incredible opportunities for growth and innovation. By embracing cultural differences, being flexible and fostering inclusivity, many of these challenges are now strengths.
This experience has helped me grow as a leader and deepened my appreciation for the diversity that fuels our success. As global leaders, we can turn diversity into our greatest strength, creating teams that innovate, adapt and thrive.
Senior Director, Global Communications Dept.,
Hitachi Industrial Equipment Systems Co., Ltd.
